Our Qualifications & Accreditations"

We have an experienced team that have all worked very hard for their qualifications. We are annually audited to make sure we are adhering to the best electrical standards. We have linked our governing bodies that we are proud to represent.

  • Logo for NAPIT Electrical, featuring a tall blue rectangle with horizontal white lines, a large red checkmark overlaying it, the word 'NAPIT' in bold blue letters, and a red rectangle with the word 'Electrical' underneath.

    NAPIT

    NAPIT (National Association of Professional Inspectors and Testers) is a UK-based organization that provides certification, training, and support for professionals in the electrical and building services industries.

  • TrustMark logo with the tagline 'Government Endorsed Quality'

    TRUSTMARK

    TrustMark is a government-endorsed scheme in the UK designed to help consumers find reliable, trustworthy tradespeople across various sectors, including electrical work, plumbing, building, and home improvement. It’s essentially a mark of quality that assures customers that a business has been vetted and meets high standards for competence, reliability, and customer service.

  • Logo for Effective Electrics, a company based in Buckinghamshire, featuring stylized blue and black letters with a lightning bolt design.

    Qualifications

    We have achieved:

    -2391-52 Inspection And testing.

    -Full Level 3 NVQ apprenticeship

    -18th Edition Wiring Regulations.

    -Asbestos awareness.

    -IPAF

  • TRUSTMARK EXPANDED

    TrustMark Registration & Customer Information

    TrustMark Registered Business

    Effective Electrics is a TrustMark Registered Business, part of the Government Endorsed Quality Scheme. TrustMark helps homeowners identify businesses that have committed to good customer service, fair trading practices and maintaining appropriate technical standards.

    We are registered through NAPIT for electrical installation work.

    Our registration details

    You can verify our registration through our TrustMark business profile.

    Our Commitment to Customers

    At Effective Electrics, we aim to provide professional electrical services, quality workmanship and clear communication throughout every job.

    We are committed to:

    • Providing clear written quotations before work begins.

    • Explaining the work to be undertaken and the agreed price.

    • Discussing any additional work or unexpected costs with the customer before proceeding.

    • Carrying out work with reasonable care and skill, in accordance with applicable requirements and standards.

    • Treating customers and their homes with respect.

    • Providing relevant electrical certification and documentation for completed work, where applicable.

    • Explaining any relevant guarantees, warranties and maintenance requirements.

    • Addressing customer concerns fairly and promptly.

    Business Insurance

    We maintain appropriate business insurance for our operations.

    • Insurance provider: Hiscox Underwriting Limited

    • Public liability cover: £5,000,000

    • Employers’ liability cover: £10,000,000

    Please contact us if you require further information about our insurance cover.

    Customer Feedback and Complaints Procedure

    We value customer feedback and aim to resolve any concerns as quickly and fairly as possible.

    If you are unhappy with any aspect of our service, please contact us using the contact details on our website.

    When we receive a complaint, we will:

    1. Acknowledge and record your complaint.

    2. Review the circumstances and investigate the issues raised.

    3. Contact you to discuss the matter and, where appropriate, agree a suitable resolution.

    4. Arrange any agreed remedial action as promptly as reasonably possible.

    We will treat complaints professionally and keep appropriate records. Raising a complaint with us does not affect your statutory consumer rights.

    If we are unable to resolve a complaint directly, you may be able to refer the matter to our applicable Alternative Dispute Resolution (ADR) provider.

    ADR provider: NAPIT

    TrustMark Customer Charter

    As a TrustMark Registered Business, we recognise the importance of clear information, fair treatment and appropriate customer protection.

    Please read the TrustMark Customer Charter to understand what you can expect when engaging a TrustMark Registered Business.

    https://cms.trustmark.org.uk/media/5ysd22ha/customer-charter.pdf

    Contact Effective Electrics

    If you have any questions about our registration, insurance, services or complaints procedure, please contact us using the telephone number or email address displayed on our website.

    We are committed to providing a professional service and maintaining the standards expected of a TrustMark Registered Business.

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